By accessing and placing an order on this website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

Products

• We sell freshly prepared food items such as cakes, pastries, donuts, and other bakery products.
• Product images are for representation purposes only; actual products may vary slightly in appearance.

Orders & Payments

• All orders must be placed through our website.
• Payments are processed securely through third-party payment gateways such as Razorpay.
• An order is considered confirmed only after successful payment.

Cancellations

• Orders can be cancelled only within the time frame mentioned in our Refund & Cancellation Policy.
• Once preparation has started, orders cannot be cancelled.

Delivery

• Delivery is available only within selected local serviceable areas.
• Deliveries are fulfilled using third-party delivery partners such as Porter.
• We are not responsible for delays caused due to traffic, weather, incorrect address details, or unavailability of delivery partners.

Refunds & Returns

• Due to the perishable nature of our products, returns are not accepted.
• Refunds, if applicable, will be processed as per our Refund & Cancellation Policy.

User Responsibility

• Customers must ensure that the delivery address, contact number, and order details provided are accurate.
• We are not responsible for failed deliveries due to incorrect information provided by the customer.

Limitation of Liability

• We shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Changes to Terms

• We reserve the right to update or modify these terms at any time without prior notice.
• Continued use of the website implies acceptance of the updated terms.

For any questions regarding these Terms & Conditions, please contact us at:
Email: erumsonline@gmail.com