Due to the perishable nature of our products (cakes, pastries, donuts, and other baked goods), we follow a strict no-return and no-refund policy once an order has been prepared or dispatched.

Cancellation Policy:

• Once the order is confirmed or preparation has started, cancellation requests will not be accepted.

Refund Policy:

• Refunds will be issued only in the following cases:
  – Wrong item delivered
  – Order not delivered
• Customers must notify us within 24 hours of delivery along with supporting images.
• After verification, approved refunds will be processed to the original payment method within 5–7 business days.

For any refund or cancellation related queries, please contact us at:
Email: erumsonline@erumsonlinegmail.com