By accessing and placing an order on this website, you agree to the following terms and conditions. Please read them carefully before making a purchase.
Products
- We sell freshly prepared food items such as cakes, pastries, donuts, and other bakery products.
- Product images are for representation purposes only; actual products may vary slightly in appearance.
Orders & Payments
- All orders must be placed through our website.
- Payments are processed securely through third-party payment gateways such as Razorpay.
- An order is considered confirmed only after successful payment.
Cancellations
- Orders can be cancelled only within the time frame mentioned in our Refund & Cancellation Policy.
- Once preparation has started, orders cannot be cancelled.
Delivery
- Delivery is available only within selected local serviceable areas.
- Deliveries are fulfilled using third-party delivery partners such as Porter.
- We are not responsible for delays caused due to traffic, weather, incorrect address details, or unavailability of delivery partners.
Refunds & Returns
- Due to the perishable nature of our products, returns are not accepted.
- Refunds, if applicable, will be processed as per our Refund & Cancellation Policy.
User Responsibility
- Customers must ensure that the delivery address, contact number, and order details provided are accurate.
- We are not responsible for failed deliveries due to incorrect information provided by the customer.
Limitation of Liability
- We shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Changes to Terms
- We reserve the right to update or modify these terms at any time without prior notice.
- Continued use of the website implies acceptance of the updated terms.
For any questions regarding these Terms & Conditions, please contact us at:
Email: erumsonline@gmail.com